← RanexisAR Policy

Refund & Cancellation

Last updated 30 August 2026.

What you are buying

A build of custom Snapchat AR lenses, made to order from the product images, photos, or artwork you supply. One lens for $7, three lenses for $20, or a full collection of ten lenses for $49. Prices are shown in USD and charged in USD or INR depending on where you are.

Cancelling before work starts

You can cancel for a full refund at any point before I begin building. In practice, that means any time before you receive the first lens preview. Email founder@ranexis.com with your order reference and the refund is issued in full.

No Refunds After Delivery

Because each lens is custom built for you from your specific photos or products, we have a strict no refunds policy once work is completed and previews or lens links have been delivered. What you get instead is one round of changes at no cost: tell me what needs tweaking and it gets fixed.

If I cannot deliver

If your product, photo, or artwork turns out not to be buildable as an AR lens, or I cannot meet the stated turnaround, you get a full refund without argument. You will hear about that before payment wherever possible, and immediately after if it only becomes clear during the build.

Turnaround

One- and three-lens builds are delivered within 24 hours of receiving usable photos or product images. Ten-lens builds run about a week. The clock starts when your images arrive, not when payment clears.

How refunds are paid

Refunds go back to the original payment method through Razorpay. Once issued, funds typically appear within 5–7 working days, depending on your bank or card issuer.

Contact

RanexisAR
GSTIN: 22JFWPS6744P2Z3
founder@ranexis.com

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