← RanexisAR Policy

Refund & Cancellation

Last updated 30 August 2026.

What you are buying

A build of custom Snapchat AR try-on lenses, made to order from the product images you supply. Three lenses for $149, or ten white-labelled lenses for agencies at $399. Prices are shown in USD and charged in USD or INR depending on where you are.

Cancelling before work starts

You can cancel for a full refund at any point before I begin building — in practice, any time before you receive the first lens preview. Email founder@ranexis.com with your order reference and the refund is issued in full.

After the first preview

Because each lens is built specifically for your products, work already completed is not refundable once previews have been delivered. What you get instead is one round of changes at no cost: tell me what is wrong and it gets fixed.

If I cannot deliver

If your product turns out not to be buildable as an AR lens, or I cannot meet the stated turnaround, you get a full refund without argument. You will hear about that before payment wherever possible, and immediately after if it only becomes clear during the build.

Turnaround

Three-lens builds are delivered within 24 hours of receiving usable product images. Ten-lens agency builds run about a week. The clock starts when your images arrive, not when payment clears.

How refunds are paid

Refunds go back to the original payment method through Razorpay. Once issued, funds typically appear within 5–7 working days, depending on your bank or card issuer.

Contact

RanexisAR
Plot No. 223, Kosabadi
Korba, Chhattisgarh 495677, India
GSTIN: 22JFWPS6744P2Z3
founder@ranexis.com

Replies within one working day.